Frequently Asked Questions
What is your return policy?
Items can be returned within 14 days of receiving your order. If your return is accepted, you will receive a full refund via your original payment method. You have three options:
- Exchange an item for a different size or color.
- Request a refund if the product is not suitable for you.
- Obtain a replacement in case of a defective or incorrect item.
What is the preparation time for my order?
Your order is processed within 1 to 2 business days after validation (excluding weekends and public holidays).
What are your delivery times?
Allow 5 to 10 working days in total: 1 to 2 days for preparation and 4 to 8 days for delivery (excluding weekends and public holidays).
Do you ship internationally?
No, our deliveries are currently limited to mainland France.
Is there a charge for delivery?
No, delivery is free on our entire catalogue.